Questions?

Got Questions? We have answers!
How do I become a POURED Member?

We’re so glad you’re interested in becoming a POURED member! Here are your steps:

  1. Download the POURED App
  2. Sign up to become a member
  3. Create a video resume–this is a vital step in your application process. No one can become a POURED member without submitting a video resume (don’t worry, we’ll walk you through the whole process in the app)
  4. If you are accepted we’ll send you login credentials and details for how to create an app profile.
  5. Create your app profile! This will include a headshot and video bio (again, we’ll help you with this part!)
  6. Start booking shifts with brands!
How soon will I know if I’ve been accepted?

You will know if you have been accepted to the POURED platform within 3 days of submitting your video resume.

How should I prepare for my video resume?

Choose a well-lit area, recording the video in front of a solid wall (white looks best) and with minimal background noise usually produces the best video! Although this is a virtual video, it is still an interview, so dress your best!

What are you looking for in the video interview?

At POURED, we do not hire based on physical appearance. With our video interviews (our version of a resume), we look for people with poise, professionalism, and polish.

For poise, we are looking for people with the ability to speak well and represent their thoughts and beliefs in a concise and competent manner.

For professionalism, we are looking for people who have both ambition and sensibility. This entails having a sensible, clear background and not moving around during the video.

For polish, we look for people who present themselves in a professional manner, this includes professional dress in the video interview.

How do I submit my video resume?

Create a video using the POURED App

  1. Download the POURED app
  2. If you haven’t already, sign up and give us a few key details to create your profile.
  3. Choose a location (please note POURED is currently only operating in the following cities: Los Angeles, Orange County, New York City, and the Hamptons)
  4. You will be asked 1 interview question. Record yourself answering this question–you can record as many times as you like and will be able to view your video before submitting. (Your video should be less than 60 seconds.)
  5. Submit!

 

How do I get shifts?

Once you have created your app profile (horizontal headshot and video), you can now set your availability.

At this point, it is the brand’s responsibility to request you to work shifts in their store.

Some things you can do to get booked for your first shift quicker…

  1. Headshot: Upload a quality headshot (remember it needs to be horizontal). This is the brand’s first impression of you, so put your best foot forward.
  2. Video: While a video is not required to make your profile active (brands can still request you without a video) having a video that showcases your incredible personality will make you much more likely to get booking requests!
  3. Availability: If you know your availability in advance, try to set it for as far out as possible and choose all the days you would be willing to work.
What are the perks of being a POURED member?
  1. Job Opportunities: Access hundreds of job opportunities all over your city.
  2. Curated App Profile: Create a profile that highlights your skillset. Set your availability and pick up shifts on your schedule.
  3. Community: Access a community of like-minded individuals.
  4. Training: Get exclusive training to build your resume and skillset.
  5. Opportunity for Growth: Start out as a silver member. Overtime, work your way up to gold membership and eventually to a platinum membership for even better rates and the most exclusive opportunities.

 

How do I apply?

We’re so glad you’re interested in becoming a POURED member! Here are your steps:

  1. Download the POURED App
  2. Sign up to become a member
  3. Create a video resume–this is a vital step in your application process. No one can become a POURED member without submitting a video resume (don’t worry, we’ll walk you through the whole process in the app)
  4. If you are accepted we’ll send you login credentials and details for how to create an app profile.
  5. Create your app profile! This will include a headshot and video bio (again, we’ll help you with this part!)
  6. Start booking shifts with brands!
How can I refer a friend?
Enjoying your experience at POURED? Want to earn $25 just for sending a friend our way? Great! You have two options:
1. Refer a friend here.
2. Or you can tell a friend to apply on the app. (Just be sure to tell them to use YOUR NAME as the invite code so you can get your referral reward!)
If I already work in retail should I still apply for POURED?
Absolutley! We recognize that many people currently working in retail may be underpaid and overworked. Here at POURED we believe in true work-life balance, for this reason we provide the rates you DESERVE and the flexible hours you CRAVE.
Plus, with POURED, you can experience working with a variety of different brands and further expand your resume.
Can I work with POURED if I am a student or have another job?
Absolutely! Many of the members of the POURED community are students who work part time while balancing a busy university schedule!
Additionally, many people utilize the POURED platform to pick up shifts and make extra income as they pursue other areas of their career!
How much will I earn working with POURED?
With POURED, you can accept and work as many or as few shifts as they want, there is no minimum or maximum number of hours required!
Shifts are paid at competitive hourly rates from $18-$24 per hour. Pay rates may vary based on position, store location, or shift schedule.
Do I need retail experience to apply?

You do not need any prior retail experience to apply to join our platform. If you are relational, have a polished look, and work with excellence and integrity, we want YOU to apply!

Am I eligible to work for POURED?
There is a good chance you are eligible to work with POURED! Some criteria include:
– Displaying incredible values, personally and professionaly!
– Living in one of our current areas of partnership (Greater Los Angelos Area, Orange County and New York)
– Being 18 or older and legally authorized to work in the US
What can POURED offer me?

We offer the highest earning potential to pick up the best retail shifts with the most exclusive brands. Getting into the world of retail can be tough–we provide you with the tools to enter in and make unbeatable connections.

What is POURED?

POURED is revolutionary platform and app that offers flexibility, freedom and variety working with the hottest brands in luxury fashion. We partner with authentic and aspiring individuals to work as stylists, cashiers, greeters and more as we reshape the in-store experience.

What will my video consist of?

In your video please refer to the following questions:
● Introduction: Hello, My Name is ____
● What are you most passionate about? WHY?
● What do you value most in your work experience? WHY?
● What are you aspiring to accomplish in the future?

How do I prep or a home upload?
Step 1.
Choose a camera
● Smart-phone
● DSLR Camera
● Web-cam
Step 2.
Choose background/locations
● One tone background-preferably white
● Good lighting (keep shadows to a minimum)
Step 3.
Your Look
● Clean, chic, trendy
● Men: clean shave or extremely well groomed facial hair.
● Women: natural, fresh makeup and hair professionally styled.
Refer to the email we sent you for image guidelines
What should I do after I’m accepted?

In order to get you connected with brands ASAP your next step is to complete a headshot and video. Your acceptance email will include full instructions for this.

Your headshot and video are placed on our app and how you’re introduced to brands and how they can book you for shifts.

We love giving brands the opportunity to “meet you,” before they select you for a shift. We believe it is very important to convey your character and that may not always directly correlate to retail- that’s ok!

Will I have to pay for insurance through POURED?

Technically no, .38 cents will taken from your paycheck for each hour you worked. If you are not actively booking shifts, you will not be paying anything. Think of the .38 cents for each hour as an investment to be put towards the very rare chance that something should go wrong. But the way we see it, better to be safe!

What is occupational accident insurance?

OAI is insurance coverage that is designed specifically for Independent Contractors. It’s been used for decades to cover truckers and couriers, who are some of the first owner/operator independent contractors in the US. It’s also been used to cover independent contractors and freelancers in the movie and entertainment industry. In certain cases those clients required that independent contractors carry that type of policy. Coverage is provided for work related accidents, loss of wages, death, and medical expenses.

What about the freelancers on the Poured platform, are they insured?

All workers are provided coverage under an occupational accident insurance policy. Although workers are free to obtain coverage on their own, the program we offer is provided through our broker, Build Bunker Insurance Services. – and backed by Crum & Forster Specialty Insurance Company.

Is Poured insured?

Yes! We carry business insurance, a CGL policy coverage is placed through Admiral and backed by Admiral Insurance Company. The Occupational Accident portion of the policy will cover the Independent Contractors engaged on Poured assignments.

Does POURED withhold taxes?
Freelancers on the platform are not employees of POURED; rather, they are independent contractors. Freelancers set their own hourly rates for work, set their own schedules, and determine their own work areas. All payments are made through a trusted third party payment system, and income received through the platform is not taxed. According to the IRS, all income is taxable. The best practice is to always report your income; however, POURED will not be able to provide any additional tax advice.

 

We recommend that you seek guidance from a qualified tax service like TurboTax and/or contact an independent tax professional for specific answers to tax questions. You can also check out the IRS website for more information.

 

POURED Customer Support representatives are not tax professionals and will not be able to answer additional questions regarding filing taxes. If you have questions, we recommend checking out the IRS website or asking a tax professional. With that in mind, POURED’s trusted third party payment provider will distribute 1099 forms for those that earned $600 or more in a calendar year.
How do I set up Qwil?

We will assist you with setting up an account after you are onboarded. You will be responsible for providing SSN and bank information for direct deposit.

How often will I be paid?

You will be paid on the 1st and 15th of every month through a service called Qwil.

What if I don’t have an iPhone or iPad?

As of now, the POURED app is only available to IOS users.

An Android app is in the works.

How do I clock-in/out?
1. Select “Bookings” from the bottom menu. You will now be able to see your current shift, brand, rate and location. In order to clock-in, you will need to click the banner that shows the store image.
2. When you arrive at your shift/are physically in the store, click to “clock-in” (on the banner specified in Step three) at the beginning of your shift. Once you do, you will see the time begin counting down to the end of your shift.

 

3. Once your shift has ended and the time is down to 0:00, you will be prompted to clock out. Click “clock-out.”

 

4. Record breaks (at the end of the shift when you clock out, you’ll be prompted to record if you took a 30 minute, 60 minute or no break. Please answer honestly 🙂
How do I set my availability in the app?

Click the availability button on the lower menu. You set your availability by HIGHLIGHTING all the days that you are available to work. Unlighted days will appear as “unavailable” for potential brands. To submit, simply click, SET MY AVAILABILITY.

How do I login?

After you are onboarded, we will give you a customized login and password.

How do I get the POURED App?
Click here to download the app
Or search: POURED Retail On Demand in the app store
Please note: the POURED app is currently on available for IOS users. Android app is coming soon!
What will I be doing during my shifts?

Depending on the position, brand and store location, your shift duties could include a variety of tasks and may vary shift to shift.

What should I do when I arrive to a shift?

When you arrive for a shift, after you’ve clocked in, immediately approach the store manager. Ask the question, “What can I do to be the most helpful today?” This is a great way to meet the manager, break the ice and start your shift on the right foot! You can’t go wrong with that question! 🙂

What should I do if I’m running late to a shift?
Immediately notify the store manager.
Contact information will be included in your shift details in the app.
If you will be more than a few minutes late, notify the POURED team as well so we may look into finding you a replacement.
Remember, if you are late to a shift more than 3 times, your position on the POURED platform will be reviewed and possibly terminated.
Will I be reimbursed for my cost to park during shifts?

POURED does not provide reimbursement for parking costs incurred during a shift. Some brands may choose to validate parking but they are by no means obligated. All of the store locations have free or very cheap street parking options in the area that you may utilize. Avoid parking in the store parking garages as this will be quite expensive if the brand does not validate parking.

What if I have to cancel a shift?

Please do not accept a shift unless you are absolutely certain you can work. If for some reason you need to cancel a shift that you have already accepted and confirmed, we request that you do so at least 24 hours prior to the shift so that we can find you a replacement. Please be aware that if you cancel a shift within less than 24 hours more than 3 times, your placement on the POURED platform will be reviewed and possibly terminated.

How often will I work?

That is up to you! POURED is built for flexibility. Whether you want to to work 10 hours a week or 40 hours a week, is up to you. Additionally, if you want to work 10 hours next week and then 40 the next week, that is okay too!

In what areas does POURED work?

We work in Los Angeles, Orange County, San Diego, Palm Springs, San Francisco and New York, but are expanding to more cities all the time!

What brands will I be working for?

POURED partners with a variety of brands and different store locations. With POURED, you may have the opportunity to work with brands like Theory, Maxfield, Helmut Lang, DVF, Bailey 44, Aly & Jay, Celine, St. John Knits and more!