Poured, LLC (“Poured,” “we,” “us,” or “our”) operates the Poured website, mobile application, brand platform, and related staffing, scheduling, payroll, support, and communication services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and retain personal information when talent, brand representatives, website visitors, and other people use or interact with the Services.
Poured, LLC is the controller of personal information covered by this Policy, except where we process information solely on behalf of a brand or another business under a separate agreement. Questions and privacy requests may be sent to support@poured.app or mailed to Poured, LLC, 16130 W Bernardo Dr, San Diego, CA 92127, United States.
1. Personal Information We Collect
The information we collect depends on how you use Poured.
Information you provide
- Account and contact information, such as your name, email address, phone number, mailing address, password or other authentication information, and account preferences.
- Talent profile and work information, such as profile photographs and videos, résumé or employment history, skills, roles, brand experience, availability, preferred work locations, endorsements, ratings, and other information you include in your profile.
- Identity, eligibility, payroll, and tax information, such as date of birth, government identification, work-authorization information, Social Security or taxpayer identification number, tax forms, bank-account or payment details, and information needed for screening, onboarding, benefits, payroll, or legal compliance. Some of this information may be collected directly by our payroll, employer-of-record, payment, identity-verification, or screening providers.
- Shift and transaction information, such as shifts viewed, offered, requested, accepted, completed, canceled, or disputed; work location; timecards and attendance; pay rates, earnings, incentives, reimbursements, invoices, and payment history.
- Brand and business information, such as your employer, title, store or worksite, staffing requirements, posted shifts, budgets, rosters, bookings, invoices, and feedback about talent.
- Communications and user content, such as messages between users, support requests, survey responses, incident reports, reviews, endorsements, referrals, photographs, videos, and other content submitted through the Services.
- Marketing-site and referral information, such as information submitted through demo, talent-interest, support, and referral forms, including the name and contact information of a person you refer. If you provide another person’s information, you should have permission to do so.
Information collected automatically
- Device and network information, such as IP address, device and advertising identifiers, device type, operating system, browser type, app version, language, and mobile carrier.
- Usage and diagnostic information, such as pages and screens viewed, features used, links selected, dates and times of access, referring pages, session events, app crashes, performance data, and error logs.
- Location information, such as approximate location inferred from IP address and, if you allow it, location from your device. Poured may use location to show relevant shifts, support worksite or timekeeping functions, prevent fraud, or confirm attendance. You can control device-location permissions in your device settings, although some features may not work without them.
- Cookies and similar technologies used to operate the website and app, keep sessions secure, remember preferences, understand use of the Services, and measure communications or marketing.
Information from other sources
We may receive information from brands and their personnel, other Poured users, referral partners, identity-verification and background-screening providers, payroll and employer-of-record providers, payment providers, analytics and fraud-prevention providers, public sources, and business partners. For example, a brand may provide a rating, endorsement, timecard correction, attendance record, or incident report concerning a talent user.
2. How We Use Personal Information
We use personal information to:
- create, authenticate, maintain, and secure accounts;
- assess, approve, onboard, and support talent and brand users;
- match talent with shifts and allow brands to review profiles, experience, ratings, endorsements, and availability;
- post, schedule, manage, confirm, and document shifts, timecards, attendance, cancellations, and disputes;
- process payroll, payments, reimbursements, bonuses, invoices, benefits, taxes, and related records;
- send transactional email, push notifications, or text messages about accounts, applications, shifts, schedules, timecards, payments, support, and safety;
- provide customer support and investigate complaints, incidents, fraud, abuse, or violations of our agreements;
- personalize and improve the Services, develop features, perform analytics, monitor performance, and troubleshoot crashes or errors;
- communicate about Poured news, opportunities, products, or services, where permitted by law, and honor opt-out choices;
- comply with employment, payroll, tax, accounting, safety, anti-fraud, and other legal obligations; and
- establish, exercise, or defend legal claims and protect Poured, our users, brands, and the public.
We may aggregate or de-identify information so that it can no longer reasonably identify an individual. We may use and disclose such information for lawful business purposes and will not attempt to re-identify it except as permitted by law.
3. Legal Bases for Processing
Where the European Economic Area, United Kingdom, or another jurisdiction requires a legal basis, we rely on one or more of the following:
- Contract: processing needed to provide the Services you request or take steps at your request before entering a contract.
- Legal obligation: processing needed to comply with employment, payroll, tax, accounting, safety, or other laws.
- Legitimate interests: operating and improving the Services; matching talent and brands; securing accounts; preventing fraud; providing support; conducting business analytics; and protecting our rights and users, where those interests are not overridden by your rights.
- Consent: where we ask for permission, including for certain marketing communications, device permissions, or other processing when required. You may withdraw consent at any time, without affecting earlier lawful processing.
- Vital interests and legal claims: where needed to protect someone’s safety or to establish, exercise, or defend legal claims.
4. How We Disclose Personal Information
We may disclose personal information as follows:
- Between talent and brands. Brand users may see talent profiles, photographs or videos, skills, work and brand history, ratings, endorsements, availability, booking status, and information needed to manage a shift. Talent users may see brand, store, shift, role, location, schedule, pay, and relevant contact details. After a shift, users may provide ratings, endorsements, timecard information, or incident reports.
- Service providers and processors. We use Google Firebase to support app infrastructure and related app services, and Google Analytics to understand how people use our Services. We use Vensure PEO for employer-of-record, onboarding, payroll, benefits, and related workforce administration. Vensure PEO may receive identity, contact, work-eligibility, tax, banking, timekeeping, compensation, and benefits information needed to provide those services. We also use providers that support cloud hosting and data storage; app and website operation; authentication; crash reporting; communications and customer support; payment processing; identity and work-eligibility verification; background screening; security and fraud prevention; and professional services. They may process personal information only to provide services to us and subject to contractual or legal restrictions.
- Business customers. When appropriate, we disclose records to the brand or business that requested or managed a shift, including booking, attendance, timecard, performance, safety, and billing information.
- Legal, safety, and compliance recipients. We may disclose information to courts, regulators, law enforcement, government agencies, insurers, auditors, advisers, or other parties when we believe disclosure is required by law or reasonably necessary to protect rights, safety, and security; investigate fraud or misconduct; enforce agreements; or respond to legal process.
- Corporate transactions. Information may be disclosed in connection with financing, due diligence, a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our business or assets.
- At your direction or with your consent. We may disclose information when you direct us to do so or otherwise consent.
We do not sell personal information for money. We also do not share mobile-phone opt-in data or SMS consent with third parties for their own marketing. If our use of advertising or analytics technology constitutes “selling,” “sharing,” or targeted advertising under applicable state law, we will provide the notices and opt-out methods required by that law.
5. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining business and financial records, complying with law, resolving disputes, preventing fraud, and enforcing agreements. The retention period depends on the type of information and applicable requirements.
Our intended retention schedule is:
- account and profile information: while the account is active and generally up to three years after account closure;
- shift, timekeeping, payroll, tax, payment, invoice, and compliance records: generally seven years after the relevant transaction or longer if required by law;
- screening, identity, and work-eligibility records: for the period required by employment and other applicable law, then deleted or de-identified;
- support messages, complaints, incident reports, ratings, and endorsements: generally three years after resolution or the user’s last activity, but longer when needed for safety, fraud prevention, or legal claims;
- marketing records: until you opt out or the information is no longer needed, while retaining a minimal suppression record so we can honor your choice; and
- analytics, cookie, and diagnostic data: generally up to 26 months, unless a shorter period is configured or longer retention is reasonably required for security or fraud prevention.
We may retain information longer if required by law, subject to a litigation hold, or needed to protect safety and security. We may retain aggregated or de-identified information that no longer reasonably identifies you.
6. Your Privacy Rights and Choices
Depending on where you live, you may have the right to request that we:
- confirm whether we process your personal information and provide access to it;
- correct inaccurate personal information;
- delete personal information;
- provide a portable copy of certain information;
- restrict or object to certain processing;
- explain or appeal a decision concerning a privacy request; and
- stop selling or sharing personal information or using it for targeted advertising, where those concepts apply.
You may also unsubscribe from marketing email using the link in the message, opt out of marketing texts by replying STOP, and manage push notifications or location access through your device settings. You may continue to receive non-promotional messages needed to operate your account or fulfill shifts.
To exercise a privacy right, request account deletion, or ask a question, email support@poured.app with the subject “Privacy Request.” Tell us the right you want to exercise and the account email or phone number involved. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification. We will not discriminate against you for exercising a privacy right.
Some rights are subject to exceptions. For example, we may retain information needed to complete a transaction, process payroll or taxes, prevent fraud, comply with law, or establish or defend legal claims. If we deny a request, we will explain why and provide appeal instructions when required.
If GDPR or UK GDPR applies, you may lodge a complaint with the data-protection authority in the country where you live or work. We encourage you to contact us first so we can try to resolve your concern.
7. International Data Transfers
Poured is based in the United States, and we and our service providers may process information in the United States and other countries. These countries may have different data-protection laws than your country. Where required, we use an approved transfer mechanism, such as standard contractual clauses, and appropriate safeguards.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system or transmission is completely secure, and we cannot guarantee absolute security. Please use a unique password, protect your account credentials, and notify us if you suspect unauthorized access.
9. Children’s Privacy
The Services are intended for adults who are at least 18 years old. We do not knowingly collect personal information from children under 13, and we do not knowingly permit anyone under 18 to create a talent account or accept work through Poured. If you believe a child has provided personal information to us, contact support@poured.app so we can investigate and delete it as appropriate.
10. Third-Party Services
The Services may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, not this Policy. We encourage you to review their notices before providing information.
11. Changes to This Policy
We may update this Policy from time to time. We will post the revised Policy at this same permanent URL and update the “Last updated” date. If a change materially affects how we use personal information, we will provide additional notice when required, such as by email, in-app notice, or a prominent website notice.
12. Contact Us
For privacy questions, requests, or complaints, contact:
If you need this Policy in an accessible alternative format, contact us using the email address above.